Outage of one web-cluster server Tuesday 25th April 2017 05:07:00
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2017-04-25 05:07: One web-cluster server (DE) went Offline.
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2017-04-25 09:00: Server did not recover as in previous incidents.
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2017-04-25 09:47: Outage reported as Ticket 339470-527516-78 to VPS provider (Webtropia).
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2017-04-25 12:22: Restart of VPS via web front-end seems not successful.
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2017-04-25 13:50: Feedback from VPS provider (http://webtropia-status.de/de/919/) about the outage
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2017-04-25 15:18: VPS seems running but inaccessible. Investigation shows corrupt/missing/empty configuration files.
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2017-04-26 11:40: No feedback from VPS provider about the damaged vServer.
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2017-04-26 17:15: Feedback vom VPS provider: There was a data loss and I should just reinstall my vServer. Seems acceptable for Webtropia.
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2017-04-26 17:23: At this point, the Server was taken off the web-cluster as of its unknown state. A first check revealed a lot of missing files from configuration files as well as binary files of the operating system. Additionally the support of Webtropia disabled the firewall and exposed services to public access (see Ticket 339470-527896-30 ). As of this, this vServer is considered insecure and unusable at the current state. Reinstallation is needed before the server can be returned to the web-cluster.
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2017-05-06 : Removed the server from cluster and triggered reinstallation of the OS to avoid any further problems with the corrupt data on the server.